Customer Self-Collection / Self Pick up (Huntington, New Jersey, Canada, Hawaii)
To keep the process simple, fair, and equal for everyone, please follow these steps when picking up your scooter or bike:
1. Who Can Pick Up
-
The person collecting must be the same person who placed the order.
-
This ensures we can verify real identity and prevent fraud.
2. Bring Valid ID
-
Accepted forms of identification: Passport or Driver’s License only.
-
Other IDs will not be accepted. Our staff cannot verify every type of document—please bring standard, commonly accepted proof.
3. Bill of Lading
-
You will receive a Bill of Lading via email once your order is ready.
-
A digital copy is acceptable—you do not need to print it.
4. Do Not Arrive Without Notice
-
Only come to the location if instructed by our customer service team.
-
Arriving without prior confirmation may delay or prevent your pickup.
5. Product Condition
-
All scooters and bikes are provided in the box, unassembled (unless stated otherwise).
6. Waiver
-
You may be required to sign a waiver at the time of pickup.
✅ Remember: Follow these steps to make sure your pickup is smooth and hassle-free.