Extend Product Protection Plan – What’s Covered

What’s Covered

The Extend Product Protection Plan covers accidental damage to your scooter or bike purchased from VoroMotors. Examples include:

• Accidental falls or drops that damage your scooter or bike.

• Accidental damage to major components, including:

  • Battery

  • Motor

  • Controllers

  • Frame

• Repairs or replacement — depending on the extent of the damage, Extend may cover the cost of repair or issue credit for a full replacement.

• Upgrading to a new vehicle — if something goes wrong with your bike or scooter during the coverage period, you can file a claim and use the credit toward a new vehicle at VoroMotors.

  • This option is exclusive to VoroMotors because we negotiated a higher coverage level with Extend.

  • Many merchants only cover repairs; Voro customers can use credit to upgrade thanks to our extended plan.

What’s Not Covered

• Vehicle collisions – If your scooter or bike is hit by a car or involved in a traffic accident, that is an insurance matter, not an Extend claim.

• Routine maintenance items and consumables – These are considered wear-and-tear parts and are not covered under Extend:

  • Tires

  • Brake pads

  • Brake levers

  • Brake calipers

  • Brake fluid

  • Any other consumable or maintenance-only part

Filing a Claim

• Claims are handled by Extend, not VoroMotors. Extend makes all final decisions on claims.

• Encourage customers to ask a Voro team member to help file a claim on their behalf — we’re happy to assist.

• Always document damage with photos or videos when submitting a claim.

Key Notes for Support Team

• Emphasize accidental damage coverage (falls, drops, internal component failures).

• Be upfront about not covering maintenance or collision damage.

• Highlight the upgrade option as a major benefit exclusive to Voro customers.

• Direct all claim questions to Extend and offer to assist with filing.