Skip to content
English
Sign in
Contact us
  • There are no suggestions because the search field is empty.

Managing Part Orders Without an ETA (Warranty Pipeline & Customer Updates)

When creating a ticket for a part order that does not have an ETA, keep the following in mind:
  1. Ticket Assignment
    1. The ticket does not need to be assigned to Saqib.
    2. The important step is to add it to the Warranty Pipeline and set the status to: 👉 “Awaiting Parts (Factory)”
  2. Customer Follow-Up
      1. If a customer later says they haven’t received any updates, check the ticket status first.
      1. Look for the notification on the thread—this shows that the ticket has moved to the “Waiting to be Shipped” category.
      2. The notification also shows the timestamp of when the automated email was sent to the customer.
  3. Email Timestamp
    1. While we currently don’t have permission to view the ETA details in that email so we might need to ask for access from Melvin